Live CSR Support Inc. Services

Live CSR Support Inc. is an intelligent, consumer-research oriented CRM (Customer Relationship Management) solution that includes around-the-clock Live Web Chat as part of its outsource services. Live CSR Support Inc. can do the following to help your online business generate repeat traffic, save you time and money, and increase your existing customers’ loyalty.

Provide 24/7 Live Customer Support

Live Customer Support gives your Website a heart and a soul, adding a friendly face to your corporate image. Live Support is one of the criteria by which many of your customers will judge you. If you were your customer, who would you rather have, a friendly response 24 hours a day, 7 days a week or be faced with an unreturned E-Mail? Remember you’ve invested large sums of money to attract your customers; if you add more reliable customer service, you’re sure to keep them.

Live Support is easy to use

Live Chat is web based. No downloads or installations are necessary. Just click on the Live Chat icon to launch. You will instantly be placed in queue to talk with the next available CSR. Live Support software reduces customer frustrations by allowing your customers to stay connected on the Web and not have to disconnect in order to make a phone call. The software also allows our CSRs to push Web pages to your customers or point out links that will help your customers navigate your site. It's as easy as the click of your mouse.

Experience Live Support now and become a customer-oriented business that retains its loyalty
customer-base.

Manage E-Mail

Live CSR Support Inc. also provides customer support through E-Mail, with fast and accurate responses. Many customers who are in a rush prefer to send an E-Mail inquiry and follow up shortly thereafter to pick up their E-Mail response at their own convenience. Live CSR Support Inc. provides customer support through
E-Mail, with fast and accurate responses.

All communications with customers are logged and saved to better serve your repeat customers and keep track of frequently asked questions, giving customers even faster and more better prepared responses.

Our CSRs are always motivated to investigate and respond to new inquires. They address customer concerns in a thoughtful and caring manner so that customers understand their business is of the utmost importance to you.

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Break language and cultural barriers by providing multilingual support and
     translation services

Live CSR Support Inc. takes a global approach to the Internet. We understand that your business can span across a number of geographical areas, be it from country to country or within the diversity of a major city. We break language and cultural barriers by offering our services in all major languages, opening your business to a world of opportunities. Ask us what languages we can support you in.

Monitor your site for problems seven-days a week, twenty-four hours a day

Consider how much it would cost you to have your website down for any length of time. We can notify you within minutes of any technical problems affecting the accessibility of your Website. Don't wait until your customers let you know there's a problem. Let us detect and report any such instances to you so that they can be rectified before your clients notice an interruption in your site's service. We can visit and test your site's accessibility at regular intervals to make sure that it's available and in proper working order for your customers’ 24 hours a day, seven days a week.

Equip you with greater customer knowledge and insights through customer interaction      summaries, reports and updates

Live CSR Support Inc. provides you with professional, convenient and thorough customer service/support and periodic updates of all customer calls. Through brief summaries and file numbers, we allow support to easily access any query or conversation at the your request. This extensive tracking gives us the ability to indicate to you what trends or concerns have recently developed among your customers, so they can be addressed and the necessary improvements can be made.

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Guarantee complete customer confidentiality

Our clients require the strictest of confidentiality with all business dealings, therefore all employees are required to sign confidentiality agreements prior to employment. These agreements state that employees of Live CSR Support Inc. will not discuss a client’s operations or customer transactions with any competitors, suppliers or to the general public. At Live CSR Support Inc., your confidentiality and security comes first.

Test your Website and its updates

We can thoroughly test and report any problems to you before you launch your website. We make sure your site is working perfectly and error-free. We can also test any updates you decide to upload before and/or after they’re launched to ensure the ongoing functionality of your site.

Provide information tracking and analysis

Live CSR Support Inc. utilizes call-tracking to identify problem areas on your site. Our tracking systems are customized to your needs in order to analyze your customers’ feedback. This means you can revise your site based on this crucial information. Live CSR Support Inc. also analyzes your customers’ behaviors such as:

· What areas on your site do customers have most problems with?
· When do they turn to Customer Support most?
· What aspects of your site are customers most pleased with?

Customize support packages to meet your Website’s customer service objectives

In addition to preset packages, Live CSR Support Inc. offers customized packages to accommodate your needs. Please contact us to discuss your special requirements.

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About Live CSR Support Inc.   |   Outsourcing Live Customer Support   |   Support Services   
Customized Customer Support Packages   |   Contact Live CSR Support Inc.