Why
outsource Live Customer
Support? 
“Nearly
all consumers who
use Web-Based customer
service say that twenty-four
hour access is the
top reason for doing
so.”
|
|
Source:
Society
of Consumer
Affairs Professional
in Business |
It costs five times
more to acquire a
customer than to keep
one. After all the
money you’ve
spent to promote and
build your site, don’t
waste your efforts
and disappoint your
customers with a bad
experience. If you
give them the immediate
attention they deserve,
they’ll repay
you with their repeated
business. A well-managed
and professional customer
service agency can
help turn indecisive
visitors into loyal
purchasers, and that’s
what Live CSR Support
Inc. is all about.
Think
about this:
How much will it
cost your company
to provide your
customers with reasonable
online customer
support through
your own company?
How much would it
cost to hire at
least 2 or 3 full-time
staff to answer
calls 24 hours a
day, 7 days a week,
plus maintain the
hardware and software
required to keep
up with
customer demands.
Live
CSR Support Inc.
is the smart choice
for entrepreneurs
and online businesses.
Most Internet start-ups
do not have the
required resources
to maintain an effective
customer service
department that
can handle high
levels of customer
support calls. At
Live CSR Support
Inc. we have the
technology, equipment
and experience necessary
to deliver the quality
support that your
customers deserve.
Our support team
works 24/7 so you
don’t have
to.
Live
CSR Support Inc.
has the expertise
and experience necessary
to turn your indecisive
visitors into loyal
purchasers. Our
Customer Service
Representatives
(CSR’s) will
guide your customers
through the decision-making
process assisting
them with site navigation,
registration, product
and service information
as well as transaction
results.
Our
experienced staff
will increase customer
satisfaction, loyalty
and retention on
your Web site, increasing
your overall results.
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Customer Retention
“Acquisition
costs have fallen
from an average of
$38 per customer during
the dot-com boom to
just $14
per customer in 2001”.
|
|
Source:
Shop.org
and the Boston
Consulting Group
taken from eMarketer.com |
Although
acquisition costs
have fallen, it still
takes time, money
and effort to acquire
a customer than to
keep one. In fact
it costs approximately
5 times more to acquire
a customer than to
keep one. It therefore
makes the most sense
to keep your customers’
loyalties once you’ve
gained their trust.
You also want to turn
indecisive buyers
into loyal purchasers.
Numerous consumer
research studies show
a well-managed professional
customer service agency
can be the key-deciding
factor in achieving
customer retention.
Customer Relationship
Management
“The
market for customer
relationship management
(CRM) products will
reach USD
$16.8
billion by 2003”.
Your
Website is your business,
or is an extension
of your business.
For your business
to be successful in
the future you may
have to invest in
a new customer support
solution, or upgrade
the one you already
have. Many companies
are finding that their
customers prefer the
communication power
of the Web (through
live chat) to the
use of the telephone.
Our Live Web Chat
solution offers distinct
advantages over call
center help lines.
For example, your
customers will remain
connected to your
site while communicating
in real-time with
one of our friendly
Customer Service Representatives.
At no time will your
customers have to
leave their computers,
or the Internet, to
pick up a phone. They
will be assisted by
a real person, who
really cares, twenty-four
hours a day, seven-days
a week. Your customers
will no longer have
to depend solely on
impersonal E-Mail;
frustrating FAQ’s
and confusing help
files.
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Cost Effective
“Corporations
have largely finished
cost cutting and are
now considering how
to invest
for growth”.
Outsourcing
to Live CSR Support
Inc. will allow your
company to invest
in the growth of its
core business while
benefiting from a
reduction in direct
employee and training
costs in the customer
service arena. As
outside specialists,
we’ll put together
the right technologies
and strategies to
help you gain control
of your customer’s
interactions. This
will empower your
business to sell and
market itself more
effectively, and can
ultimately result
in increased profits,
growth and savings.
Globalization
“More
than half of U.S.
companies do nothing
to customize their
Websites for global
visitors”.
|
|
Source:
International
Data Corporation |
Live
CSR Support Inc. takes
a global approach
to the Internet. We
understand that your
business can span
across a number of
geographical areas,
be it from country
to country or within
the diversity of a
major city. We break
language and cultural
barriers by offering
our services in several
major languages, and
we can also translate
your site into key
languages. This opens
our clients to a world
of business opportunities.
Professional
Tracking and Objective
Feedback
“Competition
is heating up for
online merchants,
with competitors just
one click away. The
great
differentiator is
the customer service
a site provides. The
sites that go beyond
good
and provide
great service are
the ones that keep
customers coming back”.
Live
CSR Support Inc. utilizes
call-tracking to identify
problem areas on your
site. Our tracking
systems are customized
to your needs in order
to analyze your customers’
feedback. This means
you can revise your
site based on this
crucial information.
Live CSR Support Inc.
also analyzes your
customer's behaviors
such as:
-
What areas on your
site do customers
have the most problems
with?
-
When do they turn
to customer support
most?
-
What aspects of
your site are customers
most pleased with?
Armed
with this knowledge
you are better enabled
to conduct business.
Live CSR Support
Inc. can thoroughly
test and comprehensively
report any problems
to you before you
even launch your
Website.
We can also review
changes before they
are uploaded in
order to keep your
site error-free.
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About
Live CSR Support
Inc. |
Outsourcing
Live Customer Support
| Support
Services
Customized Customer
Support Packages
| Contact
Live CSR Support Inc.
|
